Most Asked Questions by B2B Buyers

1. What is your factory production capacity and delivery stability?

We are a professional supplier of home storage, kitchenware and drinkware. Our monthly production capacity is stable and sufficient for bulk and seasonal orders. We have standardized production lines and strict production scheduling to ensure on-time delivery even in peak seasons. All large orders will be arranged with priority production plans to avoid delays.

2. What certifications do your products have for overseas import?

All our kitchen and food-contact products are compliant with international safety standards. We have passed FDA, LFGB certification, as well as ISO factory management certification. Our products fully meet the import requirements of Europe, the United States, Japan and other mainstream markets.

3. Do you support OEM & ODM customization? What is your MOQ?

Yes, we provide full OEM and ODM services.

We support custom logo (laser printing， 3D printing & silk screen), custom color, custom size, custom packaging and customized artwork.

We have flexible MOQ: low MOQ for trial orders and competitive MOQ for bulk wholesale orders to support new buyers’ market testing.

4. How can I get samples? What is the sample lead time?

Sample orders are warmly welcomed.

Sample cost and freight are based on different items and destination countries.

We can finish sample preparation within 1–3 working days after confirmation. Welcome to contact us for samples by Email: info@bsdhomeware.com

5. What trade terms and payment methods do you accept?

We support multiple trade terms including EXW, FOB, CIF and DDP door-to-door shipping.

We can handle customs clearance, import duties and final delivery for DDP orders.

Available payment terms: T/T bank transfer. We do not offer credit account terms to ensure stable and safe cooperation for both sides.

6. How do you control product quality and raw material stability?

We adopt strict incoming material inspection, in-process inspection and final full inspection.

All raw materials are sourced from qualified and stable suppliers.

We control batch difference, color difference and surface defects strictly to keep consistent product quality for every shipment.

7. What is your production lead time for formal orders?

We keep regular stock for hot-selling items for fast shipment.

For mass production orders, the standard lead time is 3–7 working days according to order quantity.

Urgent orders are acceptable with priority arrangement.

8. What is your after-sales policy for defective or damaged goods?

We provide reliable after-sales service.

If there are verified factory defective products or shipping damage, we support reasonable replacement, re-delivery or compensation solutions. We always stand behind our product quality.

9. Which markets and clients do you cooperate with?

Our products are exported to Europe, North America, Japan, Southeast Asia and other global markets.

We have long-term cooperation with wholesalers, importers, brand sellers and Amazon sellers. We have rich experience in stable bulk export.

10. Can you provide full set of customs clearance documents?

Yes. We can provide complete export documents including Commercial Invoice, Packing List, Bill of Lading, and Certificate of Origin to support your smooth customs clearance.