FAQ :
1. Factory Information
How long has your factory been established?
Our factory was founded in 2011, and has been in development for 13 years, and has accumulated rich experience in the industry.
What is the scale of your factory?
We have 218 professional employees, including technicians, sales staff and other types of personnel number. Our factory covers an area of 8,000 square meters with advanced and complete production facilities.
2. Product information
What products do you mainly produce?
We mainly produce each kinds of high-quality plastic products, including food storage boxes, food sealing boxes, water cups and each kinds of home storage products, covering a variety of specifications and models to meet the needs of different customers.
How to guarantee the quality of products?
We have a strict quality control system. Starting from raw material purchasing, we only choose high quality suppliers and conduct strict inspection. During the production process, each procedure is monitored by professional quality inspectors, and the finished products undergo multiple rounds of testing, including performance tests, appearance inspections, etc., to ensure compliance with international quality standards, ISO standards.
3. Product customization
Can we customize products?
Yes, we can. We have a professional R&D and design team, which can customize products according to customers’ special requirements, such as size, function, appearance design and so on. You can explain your needs in detail to our sales team and we will evaluate and provide you with customized solutions.
What is the process of customizing products?
First, you communicate with our sales team about your customization needs, and we will give you a preliminary design and quotation within 3 working days. If you accept, we will sign the customization agreement and then enter the sample making stage. After the sample is finished, we will send it to you for confirmation, and start mass production after confirming that there is no error.
4. Price and Payment
How is the product price determined?
The product price is determined according to the cost (including raw materials, production costs, transportation costs, etc.), market conditions and the number of orders. Larger orders usually have more favorable prices, and we will provide detailed quotes according to your specific needs.
What payment methods are available?
We accept payment method Telegraphic Transfer (T/T) .
5. Minimum Order Quantity (MOQ)
What is your minimum order quantity?
The MOQ varies from product to product. Generally MOQ is 500 units. However, for special cases, we can adjust it according to the actual situation.
6. Transportation and Logistics
What transportation methods do you use?
We can choose the transportation method according to the customer’s demand, mainly including sea freight, air freight and international express. Sea transportation is suitable for large-volume goods with low cost; air transportation is fast and suitable for urgent orders; international express is suitable for small-volume, high-value goods.
How long does it take to ship?
Sea freight usually takes 30 days (from our port to the destination port, depending on the destination).
Air freight usually takes 10 days.
International express shipping takes about 7 days.
However, these times may fluctuate slightly due to weather, customs and other factors.
Who is responsible for cargo transportation insurance?
We can assist our customers to apply for cargo transportation insurance, but the cost is usually borne by the customer. If the customer has special requirements, we can discuss further in the order negotiation.
We can provide EXW, FOB, DAP, DDP and so on.
7. After-sales service
What should I do if there is any problem with the products?
If the product has quality problems during normal use, you can contact us within 30 days after receiving the goods. We will provide solutions according to the severity of the problem, such as repair, exchange or refund. You need to provide us with a detailed description of the problem and relevant evidence, such as photos and videos.
How to get after-sales service?
You can contact our after-sales service team by email, phone or our online customer service platform. Our after-sales team will reply you within 3 days and guide you to complete the subsequent after-sales process.
8. Certification and Compliance
What certifications do your products have?
We have passed a number of certifications, such as SGS, ISO, etc. These certifications ensure that our products comply with international safety and environmental protection standards.
Do you comply with international trade regulations?
We strictly comply with all relevant international trade regulations and local laws and regulations, including import and export control, intellectual property rights protection, etc., to ensure that our business is conducted legally and in compliance.
If there is anything you would like to know, please feel free to contact us and we will get back to you within 24 hours!
info@bsdhomeware.com
What’sApp: +86 1 80 4692 2088
